Frequently Asked Questions

What is included in an Aircraft Model Gift Set?

Each aircraft-model edition includes a die-cast aircraft model, a display stand, and coordinated aviation accessories. Scale and exact contents vary by edition; review the product page before ordering.

What is included in an Aviation Gift Set?

Each aviation gift-set edition includes a mug with a 304 stainless-steel inner liner, an aircraft-themed refrigerator magnet, a metal specification tag, a 3D aircraft keychain, and a presentation gift box.

Are the aircraft models toys?

No. The aircraft-model sets are intended as collector and display products. They contain small parts and should be kept away from young children.

How long does shipping take?

Orders ship from China. Processing takes up to 3 business days, followed by 7–14 business days in transit. Processing and transit are counted Monday through Friday, excluding public holidays. Processing time is counted from the same business day for orders placed before 12:00 noon Beijing time (UTC+8); orders placed at or after the cutoff or on non-business days are counted from the next business day. Estimated delivery is within 17 business days from the applicable processing start day. SkyTrove covers import duties and customs clearance fees; customers will not pay these charges on delivery. We currently ship to the contiguous 48 United States and Washington, DC. Shipping to Alaska, Hawaii, U.S. territories, and military addresses is not available. Available shipping methods and charges are shown at checkout. Delivery estimates are not guarantees. If your order is time-sensitive, email us before purchasing.

Can I return an opened gift set?

Opening the set for inspection does not by itself make it ineligible. The item must remain unused and undamaged, and the complete set must be returned with all accessories, documentation, and packaging. Final eligibility is governed by the Returns & Refunds Policy published on the store.

Do you offer personalization?

Online personalization is not currently available. Products are supplied as shown on their product pages.

How do I contact SkyTrove?

Email skytrove.support@gmail.com. Include your order number for order-related questions.