Returns & Refunds

We want you to be confident in your SkyTrove purchase. You may request a return within 30 days after your order is delivered.

Return eligibility

To be eligible for a return, the product must be unused, undamaged, and returned with all original parts, accessories, documentation, and packaging. Opening the gift set for inspection does not by itself make it ineligible, but the complete set must be returned in resalable condition. Gift sets must be returned as a complete set; individual components cannot be returned separately.

Starting a return

Before sending anything back, contact us at skytrove.support@gmail.com with your order number and the reason for the return. If the return is approved, we will provide return instructions. Items sent back without prior authorization may not be accepted.

Return shipping

For returns caused by a change of mind or an incorrect item ordered by the customer, the customer is responsible for return shipping. Original outbound shipping charges are not refundable unless the return is caused by our error or applicable law requires otherwise. We recommend using a trackable shipping service because the sender remains responsible for the package until it is delivered to the return location.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact skytrove.support@gmail.com promptly and include your order number plus clear photos of the product, packaging, and shipping label. We will review the issue and, when the claim is accepted, arrange an appropriate replacement, refund, or other remedy at no additional return-shipping cost to you.

Refunds

After we receive and inspect an approved return, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.

Exchanges

We do not offer direct exchanges. To obtain a different item, request a return for the eligible item and place a new order after the return is approved.

Contact and return address

Questions about returns can be sent to skytrove.support@gmail.com. Returns must be authorized before shipment and sent to: SkyTrove Returns, Room 201, Building A, No. 1 Tianyang 2nd Road, Dongfang Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong 518000, China.