Shipping policy

Shipping Policy

This policy explains how SkyTrove processes and ships orders to customers in the contiguous 48 United States and Washington, DC.

Shipping origin and import charges

Orders ship from China. SkyTrove covers import duties and customs clearance fees. Customers do not need to pay these charges separately when receiving their orders.

Order processing

Order processing takes up to 3 business days before the order is handed to the carrier. Processing and transit business days are Monday through Friday, excluding public holidays. The order cutoff is 12:00 PM (noon), Beijing time (Asia/Shanghai). For orders placed before the cutoff on a business day, processing time starts that day. Orders placed at or after the cutoff, or on a non-business day, start on the next business day. Processing time is separate from carrier transit time.

Estimated delivery

Estimated carrier transit time is 7–14 business days after dispatch, Monday through Friday, excluding public holidays. With processing of up to 3 business days, the total estimated delivery time is up to 17 business days from the applicable processing start date. Delivery estimates are not guarantees and can be affected by carrier operations, customs, weather, peak seasons, remote-area service, address issues, or events outside our control.

Shipping charges

Standard U.S. shipping is $9.99 for orders with a merchandise subtotal below $149. Orders with a merchandise subtotal of $149 or more qualify for free standard U.S. shipping. The applicable shipping charge is shown at checkout before payment.

Tracking

When tracking is available, we will send the tracking information to the email address used for the order. Tracking updates are provided by the carrier and can take time to appear after the label is created.

Address accuracy

Please review your shipping address before placing the order. Contact skytrove.support@gmail.com as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters fulfillment. Where permitted by law, additional carrier charges caused by an incorrect or incomplete customer-provided address may be the customer's responsibility.

Delays

We will notify you if we learn that we cannot ship within the stated processing time. When required, we will offer the choice to accept a revised shipping date or cancel the unshipped order for a prompt refund.

Lost or damaged packages

If tracking shows no movement beyond the carrier's normal delivery window, or if a package arrives damaged, contact skytrove.support@gmail.com with your order number. We will review the shipment with the carrier and, when the claim is accepted, arrange an appropriate replacement, refund, or other remedy. Please keep the product, shipping carton, packing materials, and shipping label while the issue is reviewed.

International shipping

Online checkout is currently available only for delivery addresses in the contiguous 48 United States and Washington, DC. Shipping to Alaska, Hawaii, U.S. territories, military addresses, and other countries is not currently supported.